5 Star Patient Experience Training

Welcome to 5-Star Patient Experience. I’m Dan Turi with Practice Builders. Our goal when we put this training together, wasn’t to give you homework or to put more on your plate—this is designed as a shortcut to smoother days, happier patients, and a stronger practice.

We’ve been helping medical practices for over 40 years, and the one constant we see is: prevention beats repair every time. When your whole team uses these same simple techniques, of how best to greet, listen, guide, and truly connect with patients— everyday problems don’t spill over into bad reviews or poor word of mouth. Issues get resolved inside the practice, together, before they are able to get into the community.

You’ll notice these skills can apply everywhere—with patients, teammates, even at home. And when used together, they add up. The take-away shouldn’t be just learning one tip — the power is in the cumulative effect of all these ideas. Once they become a habit they will raise the standard at any practice.

Once you finish all the modules and quizzes, and your practice earns our 5-Star Patient Experience certification—an exclusive standard you can post, promote, and be proud of. You earned it,

Don’t get nervous. This training won’t be heavy or too academic. These are short modules, with real scenarios, showing practical moves, you can use today. Take them in order or jump to what you need—just stick with it.

As you go through this, you’ll hear a lot of wisdom and techniques—many of which you may have heard before. Instead of asking yourself, ‘Do I already know this?’ ask, ‘How well am I actually applying this?’”

If you hit a snag, tap the support link at the end of each module and we’ll help.

Ready? Let’s set a new standard—together.